International Orders:

• Exchange Timeframe: You can request an exchange within 15 days of delivery.

• Faulty Products: If a product has a defect, Heeras will replace it for free. You can choose the same dress or any other dress of the same price. The shipping cost for the replacement will be paid by the customer.

Exchange Procedure

If you received the wrong item or a defective product, Heeras will replace it free of charge.

To request an exchange, contact our customer service team:

Email: bsnatch007@gmail.com (Response within 3-4 hours)

WhatsApp:+92345 5066775 (Response within 1 hour)

Please include your order number and clear pictures of the item. Our team is here to assist you!

Exchange & Refund Policy

At Heeras Official, we are committed to providing the best service and quality. Our exchange and refund policy is designed to ensure a smooth shopping experience.

Exchange Policy

• Exchanges are only available if the wrong item is delivered or the product has a defect.

• No exchanges on sale items unless we send the wrong item.

• Customers are responsible for all shipping and handling costs for exchanges.

We do not offer exchanges based on personal preferences or dislikes.

Refund Policy

All canceled orders will be fully refunded.

If a product is out of stock, has a pricing error, or a payment is declined, we reserve the right to cancel the order

B-snatch reserves the right to refuse or cancel any refund or exchange request if the customer engages in abusive, threatening, or inappropriate language with our team. We are committed to maintaining a respectful and professional environment for both our customers and staff.

Quality Assurance

Heeras guarantees product quality, even after washing.

Important Information

Cash on Delivery (COD): As per courier company policies, packages cannot be opened before payment.

Customs Duties: If applicable during delivery, they will be covered by the courier service

Customer Support

For exchanges or refunds, contact us with your order number:

Email: bsnatch007@gmail.com (Response within 3-4 hours)

WhatsApp: +92345 5066775 (Response within 1 hour)

Office Hours:

Monday – Saturday: 10 AM – 12 AM

Sunday: Closed