Return & Exchange Policy

At Bsnatch, customer satisfaction is important to us. If you need a different size or have received an incorrect or defective item, we're happy to assist with an exchange.

Exchange Requests

You may request an exchange within 7 days of receiving your order by contacting our Customer Support team.

Email: contact@bsnatch.com (Response within 3–4 hours)
WhatsApp: +92 336 7712643 (Response within 1 hour)

Exchange Eligibility

To qualify for an exchange, the item must be:

• Unused and unwashed

• In its original condition and packaging

• Have all original tags attached

• Accompanied by the order number or proof of purchase

Please Note: We currently do not offer cash refunds. Eligible orders can be exchanged in accordance with this policy.

International Orders

International orders are not eligible for returns, exchanges, or refunds unless the wrong or defective item has been delivered.

Refunds – Exceptional Cases

Bsnatch follows a No Refund Policy. Refunds may only be approved if:

• The ordered item is unavailable after purchase.

• A manufacturing defect cannot be replaced.

Approved refunds for prepaid orders will be processed after the returned item has been received and inspected. Processing may take up to 15 working days, depending on your payment provider.

Order Cancellations

Orders may only be cancelled before dispatch. Bsnatch reserves the right to cancel any order due to stock unavailability, payment verification issues, or unforeseen circumstances. Customers will be notified accordingly.

Order Enquiries & Complaints

• Order enquiries should be made within 15 working days of placing the order.

• Any claim regarding a damaged, defective, incorrect, or missing item must be reported within 7 days of delivery.

Incomplete or Out-of-Stock Orders

If an item becomes unavailable after your order is placed:

• Available items may be shipped separately.

• You will be informed about any unavailable item.

• Any eligible refund or replacement will be arranged at no additional cost.

Who Can Apply for an Exchange?

You may request an exchange if:

• You received a damaged, defective, stained, or incorrect item.

• The item received does not match the size ordered.

• The product is unused, in its original packaging, with all labels attached.

How to Request an Exchange

1. Contact our Customer Support team with your order number and the reason for the exchange.

2. Email: contact@bsnatch.com

3. WhatsApp: +92 336 7712643

4. Once your request is approved, our team will provide the return instructions.

Please Note: Customers are responsible for return shipping charges unless the exchange is due to an error on our part or a manufacturing defect.

Processing Time

Exchange requests are typically processed within 5–7 working days after the returned item has been received and inspected. During sale periods or peak seasons, processing may take up to 14 working days.

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Thank you for shopping with Bsnatch. We are committed to providing you with the best possible shopping experience.